At Angkor CA, we are committed to protecting your privacy as a client and online visitor. We collect and use personal information to deliver accounting and advisory services, and we comply with the Australian Privacy Principles under the Privacy Act 1988.

You may update your personal details at any time by contacting us in writing. All client data is stored securely and protected against unauthorised access. We do not store credit card information on our servers.

We collect and store information you provide to us, including contact details, financial data, and other relevant documentation. This may occur through our website, email, or direct engagement. We use this information to deliver services, respond to inquiries, and improve our offerings.

We may use your information for direct communications, including newsletters and updates, only if you have opted in. You may unsubscribe at any time.

We do not sell or trade personal information. We may disclose your data to third-party providers only when required by law or when necessary to deliver services you have requested. These providers are required to comply with our privacy standards.

As a registered Tax Agent, Angkor CA provides services in accordance with the Tax Agent Services Act 2009 (TASA). Under the Tax Agent Services (Code of Professional Conduct) Determination 2024, we are required to make the following disclosures to you:

1. Conflicts or Influencing Factors
There are currently no matters that would significantly influence your decision to engage (or continue to engage) Angkor CA for tax agent services.

2. Verification of Registration
You can verify our registration with the Tax Practitioners Board (TPB) by searching the public register here:
👉 https://www.tpb.gov.au/public-register.

2. Verification of Registration
If you have a concern or complaint about our services, please follow this process:

• Step 1: Contact your accountant directly via email with the details of your concern.
• Step 2: If the issue is not resolved within 3 business days, escalate the matter to our Director, Hy Seng at [email protected].
• Step 3: We will acknowledge your complaint in writing, confirm our understanding of the issue, and aim to resolve it within 14 days. We will also outline the dispute resolution process.
• Step 4: If you are not satisfied with our proposed resolution, you may lodge a complaint with the TPB via the link above. The TPB will acknowledge your complaint and assess it in accordance with their procedures. If you are dissatisfied with the TPB’s handling of your complaint, the same link provides information about your review rights.

Our website uses cookies to enhance user experience and analyse traffic. Cookies do not access personal data stored on your device. You may disable cookies in your browser settings, though this may affect website functionality.

We may disclose personal information to comply with legal obligations, protect our rights, or in the event of a business restructure. Any such disclosure will be made in good faith and in accordance with applicable laws.

We do not share personal information with third parties except where necessary to deliver services or comply with legal obligations. We may use anonymised data for analytics and service improvement.

We maintain robust security protocols to protect your data, including encryption, access controls, and regular audits. We update our systems to reflect current best practices.

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites. We encourage users to review the privacy policies of any external websites they visit.

This policy may be updated periodically. Changes take effect immediately upon publication. Please check this page regularly for updates.

For questions or concerns about this policy or your personal information, please contact us at:[email protected].
We aim to respond within 48 hours.